Ethics and compliance
Ethical channel
In compliance with Law 2/2023, which regulates the protection of persons who report regulatory infringements and the fight against corruption, we make available to interested parties the information system called the Ethics Channel.
Our primary mission is to create a corporate culture of compliance, social responsibility, and good governance, based on the ethical principles and values that are integral to the organization. This compliance applies to everyone within our company, our suppliers and customers, and any other entity or partner with whom we interact in the course of our business.
We establish appropriate policies and procedures so that business areas and activities are developed in accordance with applicable regulations, and that internal standards and processes that promote transparency in management, good organizational practices and ethical commitment are respected.
Criminal Compliance Management System
The objective of our Criminal Compliance Management System is to guarantee compliance with both legislation and the principles and values set forth in our Code of Ethics. We are firmly committed to ethics, integrity, and transparency. This system establishes the monitoring and control measures for the prevention and detection of criminal offenses within the company..
Code of ethics
Its objective is to establish behavioral guidelines for all SITRA employees in our daily work within the organization, as well as in our professional relationships with various stakeholders. All of this is aimed at fostering a culture of compliance to achieve our objectives in an ethical, transparent, and sustainable manner..
Our Code of Ethics aims to translate the organization's corporate values into desired behaviors, taking as a starting point the organization's mission and vision, the legislation that is applicable to it and the commitment to corporate social responsibility.
Ethical channel
Through our ethics hotline, you can submit inquiries and/or report irregular conduct and breaches, whether legal, related to internal procedures, or violated the Code of Ethics. This hotline is available to the various stakeholders who interact with the organization: employees, shareholders, customers, suppliers, partners, public authorities, competitors, and the general public..
This channel is not intended for receiving or processing any requests, complaints, or claims directed to customer service and/or related to service management. In such cases, please use the contact form found on our website, under the 'Contact' tab..